Terms & Conditions

Welcome to Virtuality Den! Before stepping into our world of immersive VR entertainment, here’s everything you need to know to keep the adventure fun and smooth. 

1. Acceptance of Terms 

By visiting our VR gaming arcade, booking a session, or hopping into our 9D VR pods, you agree to these terms. 

2. Age Restrictions 

Guests of all ages can enjoy interactive VR experiences, but some attractions, like our virtual reality roller coasters, may have age requirements for safety. 

3. Ticketing and Booking 

All bookings for VR gaming for families or immersive gaming experiences must be made through our official channels. Tickets are non-transferable and non-refundable, except in case of technical issues on our end. 

4. Behavior Policy 

To ensure everyone enjoys our virtual reality attractions, we ask guests to follow instructions from staff and respect equipment. We reserve the right to remove anyone disrupting the fun. 

5. Liability 

While we do our best to ensure safe and thrilling virtual reality entertainment in Ontario, participants are responsible for following safety guidelines. We’re not liable for injuries caused by misuse of equipment. 

6. Privacy 

Your data is protected per our privacy policy—so feel free to immerse yourself in the action knowing your info is secure. 

7. Amendments 

We reserve the right to update these terms to keep pace with the latest innovations in virtual reality technology and services. 

Questions? 

Contact us for clarification on these terms or for more info about our offerings.